Hardly a week goes by without receiving a junk mail offer from Xfinity. Comcast must really want me to make the switch to them for TV and internet service.
The best offer: $39.99 before taxes for basic cable TV and internet, for an introductory period.
But as I’ve already explained, I have no desire to watch cable TV. I dropped it three years ago. I do have a need for wireless internet. That’s with AT&T.
When I first joined AT&T in 2010, I received a low $19.95 introductory rate. Now, I pay $62 a month.
I decided to see how much my loyalty to AT&T was really worth to them. I dialed customer service and told them the following:
“I have been an AT&T customer since 2010. Recently I’ve received offers for faster service at a low introductory price. Before I make the switch, I wanted to see if there is anything you could do for me?”
The customer service representative put me on a brief hold.
When she came back, I was offered $20 off my bill in exchange for a one-year commitment. I jumped at the offer. Total savings: $240 a year for a 10 minute phone call.
This is a competitive industry. Know that you’re in the power position. The customer service representatives are willing to reduce your bill to keep you as a customer.
Have you successfully negotiated a lower bill for a service? Share your story.
USEFUL RESOURCE: GUIDE TO GETTING BETTER CUSTOMER SERVICE